| Seller | JOLEX Co., Ltd. (株式会社ジョレックス) |
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| Person in charge | Yang Shaoyong (楊 少雍), Representative Director |
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| Address | Central Minamisenba 1101, 1-9-7 Bakuromachi, Chuo-ku, Osaka-shi, Osaka 541-0059, Japan |
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| Telephone | 06-7166-9962 (10:00 to 17:30 Japan time, excluding Saturdays, Sundays, public holidays and Company holidays) |
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| Email | info@jolex.jp |
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| Secondhand dealer licence | Osaka Prefectural Public Safety Commission, No. 62116R053744 |
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| Sales price | The price shown on each product page, or the price announced during the live stream (Japanese yen) |
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| Charges other than the item price | Customs duties and import taxes (borne by the customer); bank transfer fees and fees charged by the customer's financial institution or wallet provider (borne by the customer); shipping (borne by the Company; shipping from Hong Kong to mainland China is borne by the Company until 30 September 2027) |
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| Payment methods | Bank transfer, e-wallet (Alipay) |
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| Payment deadline | Regular sales: within 24 hours of ordering. Live Sales: within 15 minutes after the link or QR code is provided |
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| Delivery time | Shipped within 3 business days after payment is confirmed |
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| Returns and exchanges | No returns or exchanges for the customer's own reasons. Returns are accepted within 30 days of receipt, provided the customer contacts the Company within 3 days of receipt, only if the item is not genuine, differs from the order, or has a serious defect that differs significantly from its description. See Article 10 of the Terms of Service. |
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