Items shown in a stream are sold when you pay through the JOLEX payment link or QR code sent by the host. Live prices are valid only during that stream.
Every item is checked by our dedicated staff. Any polishing, resizing or clasp replacement is stated on the item page.
We ship within 3 business days after payment is confirmed: Sagawa Express within Japan, and EMS, International Parcel or DHL overseas.
Shipping is free to all deliverable destinations. Orders for mainland China are handed over in Hong Kong and forwarded from there by a third-party logistics company.
If an item is not authentic, is the wrong item, or differs materially from its description, please contact us within 30 days of receipt.Learn more
We repair only items sold by us. Items without a brand box are packed in a pouch with cushioning, and our own box is available free on request.Learn more
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